Frequently Asked Questions

Find quick answers about QHHQTEC products, customization, orders, and technical support.
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Company & Capability

Q1: What is the lead time for a sample?
A: For our standard stock samples, we can ship within 2 days. For customized samples, the lead time is typically 2-3 days.
Q2: Do you offer discounts for bulk orders?
A: Yes! We offer competitive tiered pricing. Once you confirm the specific models, colors, and quantities, we can discuss a customized discount for your business.
Q3: What is the delivery time for large wholesale orders?
A: Generally, it takes 3-5 days. If your order is urgent, please let us know-we will prioritize your production and aim for the fastest possible dispatch.

Products & Technology

Q4: What file formats are required for custom (OEM) designs?
A: We accept PSD, AI, JPG, PNG, or PDF files. If you don't have a professional design file, simply send us a clear photo and describe your requirements. Our team will assist in creating a sample preview for you.
Q5: What is the step-by-step purchasing process?
A: We follow a professional 8-step process to ensure smooth delivery: Inquiry: Browse our website and send us an inquiry for your chosen designs. Consultation: Our sales team replies to confirm detailed purchase information. Confirmation: Finalize the specific models and quantities. Invoice: We provide a Proforma Invoice including goods and shipping costs. Deposit: Customer pays the deposit to initiate manufacturing. Packing: We provide a completed packing list and photos of your goods. Balance: Customer pays the remaining balance. Delivery: Goods are dispatched; customers handle local taxes and receive delivery.
Q6: Do you provide a warranty for your products?
A: Absolutely. We provide a long-term quality warranty based on the specific models purchased to ensure your peace of mind.
Q7: Where are your primary global markets?
A: We have a strong global presence, with core markets in Europe (35%), North America (25%), Eastern Asia (17%), and expanding growth in South America (including Chile, Peru, and Mexico).