Frequently Asked Questions
Find quick answers about QHHQTEC products, customization, orders, and technical support.
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Company & Capability
Q1: Is QHHQTEC a direct factory or a trading company?
A: QHHQTEC is a professional phone case manufacturer with a self-owned facility. We also serve as a strategic supply chain integrator, partnering with 50+ audited factories to provide a one-stop sourcing experience for all mobile accessories.
Q2: What is the lead time for QHHQTEC wholesale orders?
A: For in-stock items, QHHQTEC dispatches within 24-48 hours. Custom OEM/ODM projects typically have a lead time of 7-15 business days.
Q3: Does QHHQTEC offer discounts for high-volume bulk orders?
A: Yes, QHHQTEC provides competitive tiered pricing for bulk purchases. Please contact our sales team for a custom quote based on your specific volume.
Products & Technology
Q4: Do you provide custom cases for the iPhone 17 series?
A: Absolutely. QHHQTEC is fully prepared to provide high-quality wholesale and customized protection solutions for the entire iPhone 17 series.
Q5: What is the Minimum Order Quantity (MOQ)?
A: QHHQTEC offers flexible MOQs: starting from 50-100 units for stock products like Charger, cable, Bluetooth and Tempered glass. For bespoke OEM orders, the MOQ varies by material and design complexity.
Q6: Can I get free samples from QHHQTEC?
A: Yes, QHHQTEC offers free samples for quality evaluation before you commit to a bulk order. Please contact us to arrange shipment.
Q8:How do you ensure the quality of products for long-distance international shipping?
A:We use 5-layer reinforced corrugated boxes with waterproof wrapping to ensure safety during the 30-day sea freight to South America.”。
Q9: Where are your primary global markets?
A: We have a strong global presence, with core markets in Europe (35%), North
America (25%), Eastern Asia (17%), and expanding growth in South America
(including Chile, Peru, and Mexico).
Shipping & Logistics (LatAm)
Q10: Which specific countries are covered by QHHQTEC dedicated lines?
A: QHHQTEC provides specialized Double Clearance & Dedicated Logistics for:
Andean Region: Peru (Air/Sea), Colombia (Air/Sea), and Ecuador (Sea/Tax Incl.).
Southern Cone: Chile (Air/Sea) and Argentina.
North & Central America: Mexico (Air/Sea), Panama (Sea), Guatemala, and Costa Rica.
Caribbean & Others: Venezuela (Air/Sea), Dominican Republic, Jamaica, and South Africa.
Q11: How long does the delivery take to the United States or Mexico?
A: For North America, air express usually takes 5-8 business days. Sea freight to the West Coast takes approximately 35-40 days.
Q12: What specific shipping modes does QHHQTEC offer for Latin American partners?
A: To balance speed and cost, QHHQTEC provides diverse logistics options:
Air Freight Dedicated Lines: Fast delivery for high-demand items like iPhone 17 cases to Peru, Chile, Colombia, and Mexico.
Sea Freight (LCL/Full Container): Stable weekly departures to major ports in Chile, Colombia, and Panama.
Double Clearance & Tax-Package Service: Available for most LatAm destinations (e.g., Peru, Mexico, Venezuela), ensuring products are delivered to your door with all duties prepaid.
Q13: Do you assist with customs clearance in specialized markets like Peru or Chile?
A: Yes. The QHHQTEC logistics team is deeply familiar with Latin American import regulations. For partners in Peru, Chile, and Mexico, we provide comprehensive documentation and use our established dedicated lines to ensure smooth customs processing.
Q14: How do you protect the products (Tempered glass/ Cases) during 30+ days of sea freight?
A: The QHHQTEC use 5-layer reinforced corrugated outer boxes with waterproof plastic wrapping and internal corner protectors to ensure products remain dry and intact during long-term transit.
Compliance, Specs & Guarantee
Q15: What is the Quality Control (QC) process at QHHQTEC?
A: Every product undergoes the QHHQTEC Triple-Inspection Process: raw material verification, on-line production monitoring, and a 100% final pre-shipment audit to ensure ISO compliance.
Q16: Can you print our brand logo for the local retail market?
A: Yes, QHHQTEC specializes in Private Label services. We offer professional logo printing, customized packaging, and bespoke branding solutions tailored for your local market.
Q17: What is the QHHQTEC Quality Guarantee?
A: We offer a 1-year quality warranty on electronic products. If any item is found to have manufacturing defects, QHHQTEC provides direct replacements or credit for your next order.
Payment & Trade Terms
Q18: What payment methods does QHHQTEC accept?
A: We support various secure payment options for international orders, including T/T (Bank Transfer), Western Union, and other major trade platforms.
Q19: What are the standard trade terms (Incoterms)?
A: QHHQTEC typically operates under EXW, FCA, FOB, or DDP terms, depending on your shipping preference and destination.
